Spa policies

dog grooming



VACCINATIONS
For the safety of all pets, customers and our employees, we require dogs to be current on their rabies vaccinations. Please bring verification of your dog's coverage.  If you forget a copy, we will try to contact your vet and verify their coverage.  If your dog's shot has expired or if we are unable to reach your vet we will not groom your dog and you may be charged for the service. We do not accept rabies tags as proof of current vaccinations. ​

CANCELLATION POLICY
Since your appointment time has been reserved exclusively for your dog, we kindly request a minimum of 24 hours advanced notice when cancelling an appointment. Missed appointments without notification will be recorded as a "no show" and we may require payment in advance for future appointments. 
 

AGRESSIVE/STRESSED PETS
Our spa is designed to be as low stress for your dog as possible,  however,  if you dog becomes aggressive or excessively stressed , we may stop the grooming and charge you only for the portion of services that we have completed.  

DOG DROP OFF & PICKUP 
Please be on time for your appointment. A late arrival greater than 15 minutes may require us to reschedule so that we do not cause a delay for the next scheduled customer.  Because of limited space, all dogs must be picked up at the conclusion of their grooming service. At drop off we will give you an estimated time for pick up, and then phone you 15 minutes prior to the completion of their grooming so that you may return to the spa for pickup.   As a courtesy we will hold your dog for up to 30 minutes. Any time after that may be subjected to an additional charge. 
 

FLEAS AND TICKS
If we notice your pet has fleas while bathing or grooming, we will treat them. You will be charged a $10 fee for this service. If we notice a tick on your dog while grooming, we will attempt to safely remove it and inform you at pick up.